Nexoit Solution Refund Policy

Last Updated: 25.06.2025

At Nexoit Solution, we strive to deliver high-quality IoT, cloud, cybersecurity, and software solutions to our valued clients in Bangladesh. We ensure transparency in all our transactions and aim for complete customer satisfaction. However, due to the nature of our digital services, we have a structured refund policy in place.

1. Eligibility for Refund

Refund requests will be considered under the following circumstances:

✅ Service Not Delivered – If Nexoit fails to provide the agreed-upon service due to technical or operational reasons.
✅ Duplicate Payment – If a customer accidentally makes multiple payments for the same service.
✅ Cancellation Before Deployment – If a service is canceled before implementation begins (subject to terms).

Non-Refundable Services

❌ Custom Software Development (once development has started)
❌ Consultation & Advisory Services (completed sessions)
❌ Licensed Third-Party Tools (e.g., cloud subscriptions, IoT hardware, software licenses)
❌ Services Already Deployed (e.g., configured cloud setups, implemented cybersecurity solutions)

2. Refund Request Process

Submit a Request – Email office@nexoitsolution.com with:
- Invoice/Payment Receipt
- Reason for Refund
- Supporting Documents (if applicable)
Review & Verification – Our team will assess the request within 7 business days.
Approval/Rejection – If approved, refunds will be processed within 14 business days.

3. Refund Methods

Bank Transfer (for local Bangladeshi clients)
Original Payment Method (for credit/debit card payments)

4. Partial Refunds & Service Credits

In some cases, Nexoit may offer:

Partial refunds (if only part of the service was undelivered)
Service credits (for future purchases instead of cash refunds)

5. Dispute Resolution

If a refund request is denied, clients may escalate the matter to:

📧 office@nexoitsolution.com
📞 +880 9601 222666

6. Policy Updates

Nexoit reserves the right to modify this refund policy. Customers will be notified of any changes via our website or email.

Contact Us

For any refund-related queries, please contact:

This policy ensures fair and transparent refund processing while protecting the integrity of Nexoit’s digital services.